Return Policy

Last Updated: 10/16/23

Welcome to Cocksman, where your satisfaction is our priority. We've developed this comprehensive Return Policy to provide clear guidelines on returns and exchanges of products purchased from our online store. Please read and understand these terms before making a return.

1. Return Eligibility

1.1 Non-Returnable Items:

• We want to offer you the best quality products. However, some items are non-returnable, including but not limited to:

  • Products marked as final sale.

  • Personal care and grooming items that have been opened or used.

  • Products not in their original condition or with missing parts or packaging.

1.2 Timeframe:

• To be eligible for a return or exchange, you must initiate the return process within 14 days of receiving your order.

2. Return Process

2.1 Contact Us:

• To initiate a return or exchange, please contact our Customer Support Team at contact@cocksman.com within the eligible timeframe. Provide the following information:

  • Your order number.

  • The reason for the return.

  • Clear photos of any damaged or defective items.

2.2 Return Authorization:

• Upon approval of your return request, you will receive a Return Authorization (RA) number and further instructions.

2.3 Packaging:

• Please ensure that the items are securely packaged in their original packaging or equivalent to prevent damage during return transit.

3. Refund and Exchange

3.1 Refund Process:

• Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.

• If approved, the refund will be processed to the original payment method, and you will receive the credit within a certain number of days, as determined by your payment provider's policies.

3.2 Exchange:

• If you request an exchange for the same item, please indicate the desired size or an alternative product.

4. Shipping Costs

4.1 Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item, in which case we will provide a pre-paid return label.

4.2 Original Shipping Costs:

• Original shipping costs are non-refundable, except in cases of a defective or incorrect item.

5. Damaged or Defective Items

5.1 Inspection:

• If you receive a damaged or defective item, please contact us immediately, providing clear photos of the issue.

5.2 Replacement:

• We will replace the damaged or defective item at no additional cost, including any necessary return shipping fees.

6. Contact Information

If you have any questions or concerns regarding our Return Policy, please contact our Customer Support Team at contact@cocksman.com.